FAQ

Are there professional standards for the coaching industry?

Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org/ICF/

How will I know you are the right coach for me?

During our initial conversations and/or discovery session, together we will identify if this is an appropriate fit. So, before you say "yes", you will have a sample of what the coaching experience will be like. Until then, click on my BIO page to learn more about myself and my approach in coaching.

How do I get started in the coaching process?

If you are interested in beginning the coaching process, please use the online calendar system to sign-up for a complimentary strategy session appointment , to schedule our initial discovery session to further explore the details of the coaching relationship.

What can I expect from you as my coach?

1. Be a partner in bringing out the best, the deepest, and the truest in you;
2. Provide safety, encouragement and support; an environment in which you can relax and explore;
3. Respect the confidentiality of the agreements we make;
4. Expand your view of what is possible and promote discovery of new insights;
5. Give you input, straight feedback and operate as a sounding board;
6. Listen carefully to what you say and ask questions that increase awareness;
7. Be an on-going resource for you in accomplishing your intentions.

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?

REFUND POLICY 

You will often feel the temptation to quit BEFORE you have your first breakthrough. You must resist that notion, the one that says, "This won't work for me, because nothing ever works for me." 

That's why, to support your growth and to help you stay commited to your path, I'm giving you my "NO QUITTING" guarantee. Your guanantee is that you won't quit on yourself and this program won't quit on you. All sales are final, non-transferable, and non-refundable. No credits will be given if you do not complete your course or fail to attend scheduled classes/sessions. Courses cannot be deferred. Why? Because when it gets uncomfortable, your inner critic will look for any way out, and if you can simply get your money back, your inner critic will take that open door every time. 

Refunds only occur if Sankofa Dreams LLC has to cancel the course.

SECURITY & CONFIDENTIALITY

Is this client center and my data secured and safe?

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:  

1. Username and password protected;
2. Verisign Security Certificate protects your data on this site; 
3. Secured pages (https://)

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Website.

ACCESSING THE PRIVATE CLIENT AREA

What is the "Register Now" link and when would I use it?

If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area.  When you "register" I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet?  Contact me so we can get an account created for you.

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

What makes up a "Welcome Packet" and what do I do with this?

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing me with some helpful information, so that I know best how to support you, guide you and work together with you. It includes a "Client Profile" form, a "Goals" form and also a "Discovery" form.  You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

1. Log into your Private Client Website Area.
2. Click on the Calendar Menu.
3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
5. The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change. 

PAYING FOR THE COACHING SERVICES

How do I easily make my payments for my coaching services?

Each month you'll receive an invoice from my practice letting you know the amount committed to for that month. You can (1)  log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time or (2) you can authorize automatic deductions from the account on file.

What are the various methods of payment I can use to pay for my coaching services?

Check/Cash (in-person only), Waived, Credit Card (which includes Pay Pal). You can also have your coach process your payments for you each month on a credit/debit card.

• To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.
• To have your coach process your payments for you: Complete the "Credit Card Authorization" form found under the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.

TERMINOLOGY

What does the term Sankofa mean?

"Sankofa" (SAHN[koh-ah) is a Twi word from the Akan Tribe in Ghana. Loosely translated, it means to "go back and get it". Used in Sankofa Dreams LLC, it encourages learning from past lessons to inform the future, thus enabling the creation of a life you truly love living. 

What does the term Spiritwalker/weaver mean?

Spirit walker/weaver is derived from the belief that there are those amongst us who walk with the spirits to receive messages, guidance, and wisdom to share for the good of all. As used in Sankofa Dreams LLC practice, it provides an invitation to embrace feminine energies to awaken one's spiritual connections, find inner-strength, ignite the wild magic held within us all, while reclaiming divine feminine sovereignty.

What does the term Storyweaving mean?

Storyweaving is an innovative and creative technique employed that allows the drawing of life thread from past (current, past-lives, and ancestral) events, scenarios, and dialog. Much like weaving threads to form a tapestry pattern, Storyweaving helps to determine the underlying structure of who you were and are, thus allowing you to plan a course of action that enables you to move forward in the direction of your dreams.